CUSTOMER CARE/INSIDE SALES (REPRESENTATIVE) (SA123_02)

Position Summary

• Bilingual - Proficient in Spanish and English language is a MUST.

• Provide professional and courteous service to customers during pre and post sales activities.

• Provide accurate, consistent and timely information to customers.

• Understand and qualify customer's explicit and implicit expectations.

• Create value when connecting internal unit/company resources and customers: (engineering, quality, supply chain, etc).

Main duties

• Coordinates communication between clients, and/or subsidiaries and the site (delays, complaints, payment reminders, etc.)

• Writes, prepares, sends price offers according to the rules in force and ensures that they are re-launched if necessary.

• Participates in contract reviews and applies the quotation process.

• Creates new accounts and maintains data for existing ones.

• Provides the necessary elements for reporting

• Knows incoterms and shipment regulations.

• Enters and tracks the customer orders.

• Submits order acknowledgments within the defined timeline.

• Maintain customers price list where applicable.

• Participate in special company projects as define by management.

Requested Knowledge, Competencies and Abilities:

• Education Qualification: Associate degree / Bachelor's or Equivalent degree

• Experience: 2-4 years’ customer service/Inside Sales.

• Languages Required: Bilingual - Proficient in Spanish and English language.

• Customer focus: Dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services, to make an adapted offer to his needs, acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust, respect and satisfaction to reinforce the partnership for business purposes.

• Products/technologies/service knowledge: Understands and addresses products, technologies and services in order to offer the best technical solution matching the customer expectations/needs.

• Salesmanship: Understand the steps and technics of the different sales processes (acquisition, developing and maintaining) from preparation to discovery, argumentation and closing.

• IT tools and applications: Masters the IT tools and applications used in his/her area.

• Reporting: Able to issue timely, accurate and complete reports and analyses in accordance with business processes.

• Relationship building: Identifies key decision-makers and develops relationships accordingly, with a strong commitment to customer needs.

• Efficient communication: Writes and presents effectively, adjusts to fit the audience and the message, strongly gets a message across.

Languages